Potential Patient Safety
 
 

Communications Grid Does Not Display Documented Information from Telephone Templates

Issue ID: 50057

Versions Affected

NextGen® KBM v.8.3.5

The Issue

NextGen Healthcare has identified an issue on the following Telephone templates in which the documented information does not display on the Communications grid. The templates that are affected are:
  • Medical Question – Telephone (telephone_med_quest)
  • Referral Request – Telephone (telephone_referral_req)
  • Billing Question – Telephone (telephone_billing_quest)
  • Outgoing – Telephone (telephone_outgoing)
  • Test Result Request - Telephone (telephone_testresult)
  • Forms/Records Request – Telephone (telephone_form_req)
  • Other – Telephone (telephoneother)
  • Medication Management – Telephone (telephone_med_mngt)
Example

In this example, the user creates a new patient or opens an existing patient and creates a new encounter. The user navigates to the Telephone Call template and selects Family Practice as the specialty and Patient Communication as the visit type. The user clicks the Medication Question active link to launch the Medical Question – Telephone pop-up. The user documents information and clicks Send & Close. The user selects the recipients, assigns the task, and clicks OK. The user sees the Medical Question – Telephone pop-up did not close after assigning the task. The user also sees the documented information is not displayed on the Communications grid.

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Actions Required

Until this issue is fixed, users should manually click Save & Close on the Telephone template after the task is assigned. This will save the documented information to the grid.

Status 

This issue will be fixed in in a future update.

Clients who are experiencing this issue can link their practice and be kept up to date on the status of this issue on the Client Support Center website (http://csc.nextgen.com/). Just navigate to the Known/Fixes Issues tab, select the affected product from the navigation bar and filter by the Issue ID.

All NewsFlashes can be found in the NewsFlash Archive section under the Known/Fixed Issues tab on the Client Support Center website (http://csc.nextgen.com/).

Thank you for your continued support.
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