Potential Patient Safety
 
 

Images Containing Multiple Pages with Different Image Types Do Not Export to the Patient Portal

Issue ID: 45057 - Resolved in NextGen 5.8 UD1 and higher

Versions Affected

NextGen® Ambulatory EHR v.5.7, and v.5.8

The Issue

NextGen Healthcare has identified an issue with NextGen® Document Management (formerly NextGen ICS) where images that contain multiple pages with different image types do not export to NextGen® Patient Portal.

Example

In this example, the user launches ICS from the Application Launcher and clicks the Search icon. The user selects an image which contains multiple pages of differing image types from the Image Lookup pop-up. The user right-clicks the image and selects Send to Patient Portal. The user sees the image is not received in the Patient Portal.

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Actions Required

Until the issue is fixed, the workflow workaround is to send the image with the option “include annotations.”

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Status

This issue has been fixed in NextGen Ambulatory EHR v.5.8 UD1. Clients who are experiencing this issue can link their practice to existing known issues on the Client Support Center website (http://csc.nextgen.com), under the Known/Fixed Issues tab by selecting the affected product and searching by Issue ID and clicking Add Me!!

All information regarding NewsFlashes can be found on the Client Support Center website (http://csc.nextgen.com), in the NewsFlash Archive section under the Known/Fixed Issues tab.

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