Potential Patient Safety
 
 

Behavioral Health Documents Do Not Display “Past” or “Present” Suicidal Ideation for the Same Encounter

Issue ID: 53435

Versions Affected

REVISED: NextGen® KBM v.8.3.6 to v.8.3.8

The Issue

NextGen Healthcare has identified an issue on the following documents where suicidal ideation displays as both positive and negative within the same encounter with no differentiation of past and present. The documents affected are:
  • sub_bh_mstr_riskassess
  • sub_bh_comp_assess_3
  • sub_bh_indiv_counsel_prog_nt
  • sub_bh_nursing_notes
  • sub_bh_psychiatric_eval
  • sub_bh_psychiatric_eval_master
  • sub_bh_psychopharm
  • sub_bh_riskassessment
  • sub_bh_riskassessment_enc_specific
Example

In this example, the user creates a new patient or opens an existing patient and creates a new encounter. The user navigates to the BH – Psychiatric Evaluation template and selects Behavioral Health as the specialty and Home Visit as the visit type. The user scrolls down to the Risk Assessment panel and selects Suicide from the Risk field. The user selects the Current radio button, the Denied check box, and clicks Add. The user sees the documented information is correctly displayed on the grid. The user reselects Suicide from the Risk field. The user then selects the Past radio button, the Admits check box, the Yes Ideation radio button, and clicks Add. The user sees the documented information is correctly displayed on the grid.

From the BH – Psychiatric Evaluation template, the user clicks Generate Document and generates the bh_psychiatric_eval document. The user sees there is no indication if the suicidal ideation occurred in the past or the present on the document.

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Actions Required

Currently, there is no workflow workaround for this issue.

Users may utilize template editor to modify the triggers related to the concatenation section on the Risk Assessment panel on the bh_psychiatric_eval template by following the steps listed here.

Status

This issue will be hotfixed for clients on NextGen KBM v.8.3.8.

Clients who are experiencing this issue can link their practice and be kept up to date on the status of this issue on the Client Support Center website (http://csc.nextgen.com). Just navigate to the Known/Fixed Issues tab, select the affected product from the navigation bar and filter by the Issue ID.

All NewsFlashes can be found in the NewsFlash Archive section under the Known/Fixed Issues tab on the Client Support Center website (http://csc.nextgen.com).

Clients who become aware of any potential critical issues should report them by following the process found here.

Thank you for your continued support.
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