Potential Patient Safety

Batch Images May Not Be Accessible When Utilizing the Remote Scan Option

Issue ID: 51232

Versions Affected

NextGen® Ambulatory EHR v.5.8 (which includes Remote Scanning)

The Issue

NextGen Healthcare has identified an issue with NextGen® Document Management (formerly NextGen ICS) where users are unable to view patient images when the Remote Scan feature is enabled.

Example

In this example, the user launches NextGen Document Management from the Application Launcher. The user places the first document into the scanner and clicks the Batches icon. From the Image Batches dialog box, the user clicks the Open Menu icon and selects New. From the Batch Information dialog box, the user enters a name for the batch in the Batch Description field. From the Acquire Profile list, the user selects Scanner and clicks Acquire. The user sets the scanning preferences and clicks Scan. The user clicks Acquire and adds more pages to the batch. Once complete, the user clicks OK and closes the batch.

The user clicks the Batches icon and launches the Image Batches dialog box. The user right-clicks on the batch that was just scanned and clicks File. The user selects a document type from the Document Type field and clicks File. The user navigates through the pages in the batch and intermittently receives an error that the scanned pages could not be found.

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Actions Required

Until this issue is fixed, users can avoid getting the error if a batch is filed right away after being scanned. Leaving a batch unfiled for later use may cause the error to occur when the batch is reopened again.

Status

This issue will be fixed in a future release.

Clients who are experiencing this issue can link their practice and be kept up to date on the status of this issue on the Client Support Center website (http://csc.nextgen.com). Just navigate to the Known/Fixed Issues tab, select the affected product from the navigation bar and filter by the Issue ID.

All NewsFlashes can be found in the NewsFlash Archive section under the Known/Fixed Issues tab on the Client Support Center website (http://csc.nextgen.com).

Clients who become aware of any potential critical issues should report them by following the process found here.

Thank you for your continued support.
NextGen Healthcare


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