Versions Affected
NextGen® KBM v.8.3.2 to v.8.3.7
The IssueNextGen Healthcare has identified an issue on the
Medication Management – Telephone template where a medication selected from the
Medications grid changes the medication displayed on the
Medication Refill section of the template.
ExampleExample 1In this example, the user opens an existing patient and creates a new encounter with two or more prescribed
medications.
The user navigates to the
Intake template and selects
Family Practice as the specialty and
Patient Communication as the visit type.
The user navigates to the
Telephone Call template and selects the
Medication Management active text.
From the
Medication Management – Telephone template, the user scrolls down to the
Medication Refill section, clicks in an empty row, selects a medication from the list, and documents the refill information into the
Comment/quantity/refills field.
The user then selects a different medication from the
Medications grid and sees the original medication to be refilled has been replaced by the one selected from the grid.
Example 2In this example, a user on NextGen KBM v.8.3.2 or v.8.3.3
opens an existing patient and creates a new encounter with two or more prescribed medications.
The user navigates to the
Intake template and selects
Family Practice as the specialty and
Patient Communication as the visit type.
The user navigates to the
Telephone Call template and selects the
Medication Management active text.
From the
Medication Management – Telephone template, the user scrolls down to the
Medication Refill section, clicks in an empty row, selects a medication from the list, and documents the refill information into the
Comment/quantity/refills field.
The user double-clicks on a different medication from the
Medications grid and launches the
Medications module.
The user clicks
Close and closes the module without making any changes.
The user sees the original medication to be refilled has been replaced by the one selected from the grid.
Actions Required
Until this issue is resolved, users should select the radio button below the original medication or deselect the radio button for the last medication refill,
prior to selecting a different medication from the grid.
This will ensure the original medication will not be replaced by the one selected from the grid.
Users can also utilize template editor to
edit the Medication Management - Telephone (Telephone_med_mngt) template.
- Using template editor, follow the detailed instructions in the Maintaining a Default Database document found here to open the Telephone_med_mngt template.
- Do not modify NextGen Healthcare templates; instead copy the original template and rename it using the Shared Fields option and select Yes when prompted to
Update Template Links.
- Navigate to SummarySheet001.
- Right-click and open the triggers.
- Disable the trigger with the following conditions:
Telephone_med_mngt_.opt_med_pop}=1, {Telephone_med_mngt_.opt_med_pop}=2,
{Telephone_med_mngt_.opt_med_pop}=3,
{Telephone_med_mngt_.opt_med_pop}=4,
{Telephone_med_mngt_.opt_med_pop}=5 and {Telephone_med_mngt_.opt_med_pop}=6
- After making the required changes, save the template.
Status
This issue will be fixed in a future release.
Clients who are experiencing this issue can link their practice and be kept up to date on the status of this issue on the
Client Support
Center website (
http://csc.nextgen.com).
Just navigate to the Known/Fixes Issues tab, select the affected product from the navigation bar and filter by the Issue ID.
All NewsFlashes can be found in the
NewsFlash Archive section under the
Known/Fixed Issues tab on the
Client
Support Center website (
http://csc.nextgen.com).
Clients who become aware of any potential critical issues should report them by following the process found
here.
Thank you for your continued support.
NextGen Healthcare
