Potential Patient Safety
 
 

Y/N Column Not Displayed on Histories and History – OPH Templates Post Upgrade

Issue ID: 50421

Versions Affected

NextGen® KBM v.8.3 to v.8.3.7

The Issue

NextGen Healthcare has identified an issue on the Histories and History - OPH templates where the Y/N indicator column originally displayed in prior versions is no longer displayed on the grid post-upgrade. This issue does not allow the user to determine if there is or there is not a family history of the condition.

Example

In this example, the user launches a NextGen KBM version prior to v.8.3, creates a new patient or opens an existing patient, and creates a new encounter. The user navigates to the History - OPH template and scrolls down to the Family history section of the template. The user selects a diagnosis from the Diagnosis field and clicks Add. The user sees the documented information is displayed on the grid.

The user upgrades to NextGen KBM v.8.3 through v.8.3.7, opens the same patient, and navigates to the Histories – OPH template. The user sees the Y/N Column is not included on the Family History grid. Therefore, the user is unable to determine if there is or there is not a family history of the condition.

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Actions Required

Until this issue is fixed, users should remove and document the information on the Histories template in the current KBM version. Users should select the No Family History of check box if there is no family history of the condition and not select the check box if there is a condition. This will add “Family history of” or “No family history of” to the grid.

A SQL script is available to update the entries. If you would like assistance with this, please contact the NextGen Healthcare Client Support Center at support@nextgen.com.

Status

This issue will be fixed in NextGen KBM v.8.3.8.

Clients who are experiencing this issue can link their practice and be kept up to date on the status of this issue on the Client Support Center website (http://csc.nextgen.com). Just navigate to the Known/Fixed Issues tab, select the affected product from the navigation bar and filter by the Issue ID.

All NewsFlashes can be found in the NewsFlash Archive section under the Known/Fixed Issues tab on the Client Support Center website (http://csc.nextgen.com).

Clients who become aware of any potential critical issues should report them by following the process found here.

Thank you for your continued support.
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