Potential Patient Safety

Cervical Spine Exam – PE Template Clears Information from Shoulder – PE Template on Physical Exam Grid

Issue ID: 50147

Versions Affected

NextGen® KBM v.8.3 to v.8.3.5

The Issue

NextGen Healthcare has identified an issue on the Cervical Spine Exam - PE template where documented information will clear other information from the Shoulder – PE template on the Physical Exam grid.

Example

In this example, the user creates a new patient or opens an existing patient and creates a new encounter. The user navigates to the Intake template and selects Orthopedics as the specialty and Office Visit as the visit type. The user selects the SOAP tab, scrolls down to the Physical Exam panel, selects Shoulder from the list, and launches the Shoulder – PE pop-up. The user documents information and clicks Save & Close. The user sees the information is displayed on the Physical Exam grid.

The user selects Cervical Spine from the Physical Exam panel and launches the Cervical Spine Exam – PE pop-up. The user documents information onto the template and clicks Save & Close. The user sees some of the documented information from the Shoulder – PE pop-up is no longer displayed on the grid.

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Actions Required

Until this issue is fixed, users should, after experiencing the issue, re-open the Shoulder – PE template and immediately click Save & Close. This will force the data to reappear on the Physical Exam grid.

Status

This issue will be fixed in a future update.

Clients who are experiencing this issue can link their practice and be kept up to date on the status of this issue on the Client Support Center website (http://csc.nextgen.com/). Just navigate to the Known/Fixes Issues tab, select the affected product from the navigation bar and filter by the Issue ID.

All NewsFlashes can be found in the NewsFlash Archive section under the Known/Fixed Issues tab on the Client Support Center website (http://csc.nextgen.com/).

Thank you for your continued support.
NextGen Healthcare


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