Potential Patient Safety
 
 

Problem History Does Not Display Note Information

Issue ID: 48905

Versions Affected

NextGen® Ambulatory EHR v.5.8, v.5.8 HF1-107, v.5.8 UD1, v.5.8 UD1 HF1-10

The Issue

NextGen Healthcare has identified an issue with the Problems module, where note information does not display on the Problem History dialog box.

Example

In this example, the user creates a new patient or opens an existing patient and creates a new encounter. The user navigates to the Problems module, clicks Add Problem, enters a description, and clicks Select. From the Problems toolbar, the user clicks View/Add Notes and launches the Problem Notes dialog box. The user clicks Add Note, documents note information for the selected problem, clicks OK, and Close. The user selects View History from the Problems toolbar, launches the Problem History dialog box, and clicks the Cog button. From the View Preferences pop-up, the user adds Note as a field to display, and clicks OK. The user sees the note data is not displayed on the Problem History dialog box.

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Actions Required

Until this issue is fixed, users may view the note using the View/Add Note button in the Problems module.

Status

This issue will be fixed in NextGen Ambulatory EHR v.5.8 UD2.

Clients who are experiencing this issue can link their practice and be kept up to date on the status of this issue on the Client Support Center website (http://csc.nextgen.com). Just navigate to the Known/Fixed Issues tab, select the affected product from the navigation bar and filter by the Issue ID.

All NewsFlashes can be found in the NewsFlash Archive section under the Known/Fixed Issues tab on the Client Support Center website (http://csc.nextgen.com).

Clients who become aware of any potential critical issues should report them by following the process found here.

Thank you for your continued support.
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