Potential Non-Clinical Urgent
 
 

Billable Encounters Do Not Display in the Ambulatory EHR System

Issue ID: 52646

Versions Affected

NextGen® Ambulatory EHR v.5.8 UD1 HF36, v.5.8 UD1 HF41, and v.5.8 UD1 HF42

The Issue

NextGen Healthcare has identified an issue where encounters created in NextGen® Practice Management as billable-only do not display in NextGen® Ambulatory EHR.

Example

In this example, the user launches NextGen Practice Management and creates a billable-only encounter.

The user then launches NextGen Ambulatory EHR and navigates to the Tools menu and selects Preferences. The Preferences dialog box launches and the user navigates to the Main Toolbar tab. The user confirms the Billable Encounters check box from the Filter section is selected. The user opens the same patient and sees that the billable encounter created in the NextGen Practice Management system does not display.

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Actions Required

Currently, there is no workaround for this issue.

Status

This issue has been fixed in NextGen Ambulatory EHR v.5.8 UD1 HF43.

Clients who are experiencing this issue can link their practice and be kept up to date on the status of this issue on the Client Support Center website (http://csc.nextgen.com). Just navigate to the Known/Fixed Issues tab, select the affected product from the navigation bar and filter by the Issue ID.

All NewsFlashes can be found in the NewsFlash Archive section under the Known/Fixed Issues tab on the Client Support Center website (http://csc.nextgen.com).

Clients who become aware of any potential critical issues should report them by following the process found here.

Thank you for your continued support.
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